Shipping & Returns

If you're in the EU you are now liable to pay all extra import duties. If you are waiting for a parcel, please be aware that you may now have some customs charges to pay before it is released. It's important to check your spam and junk folders for any liaison from the local customs office so you can retrieve your parcel.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment or fail to pay import fees from Blacksmith Store, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Blacksmith Store. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

RETURNS

All customers are entitled to return their products within 14-days of receiving their order provided items are in original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility.

 DOMESTIC RETURNS

For domestic returns, please follow the instructions on our Domestic Returns Portal
We cannot be held accountable for returned items until we have received them.

 INTERNATIONAL RETURNS

For international returns, please follow the instructions on our International Returns Portal
 We cannot be held accountable for returned items until we have received them.

EXCHANGES

Domestic customers:  If you would like to exchange your item. Please visit our returns portal:  Domestic Returns Portal

Unfortunately, this service is not available to international customers at the moment. To ensure you don’t miss out on the product you would like, return the product to us as explained in the returns section above. Once you have dispatched the return, place another order. This policy is in place to avoid you missing out on items which sell out whilst your return is on the way back to us!

SWAP PACKAGE PROTECT

When placing your order you may opt in or out of Swap Package Protection, if you opted in for Package Protection and paid for the Insurance this section applies to you.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, please click here. 

Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not
"delivered") in must be filed after 5 days and within 30 days from the last checkpoint.

 All claims must be filed within 30 days of the order date.
All orders where package protection is purchased at checkout will be 100% carbon neutral. Swap protect purchases carbon credits through our partner Tree Nation to help reforest the globe.

Parcel package protection powered by Swap Protect.
To learn more about the impact of purchasing Swap Protect at checkout please follow this link here to check out the reforestation work across Madagascar, Kenya and Tanzania. For more information on Swap Protect, please see: SWAP Protect Official Site.